FAQ

SHIPPING

What are your Domestic/International Shipping fees?

Shipping rates are calculated based on item weight, location and packaging material. These rates are calculated based on our shipping provider.

Why is UPS charging me extra fees for shipping?

Additional fees for duties and taxes will be required depending on the country.

Any countries you do not ship to?

We ship to every country in the world

I would like to know when my package will be shipped?

Shipping is estimated at 2-4 weeks on all domestic orders and 3-5 weeks on all international orders. Due to Covid-19, shipping may be delayed. Please allow an extra 2 weeks for all orders being shipped. Orders may take longer if any unforeseen issue arises, if so an email will be sent out to customers to address any issues. You will receive an email via PayPal once your shipping label has been created.

Can you ship my order to another address?

Yes, but we will only change it before the item has been shipped. To avoid this issue please check your account and update your information before placing an order.

Can I cancel my order?

We will not offer refunds or exchanges on orders purchased through our online store. All sales are final.

My package was returned to you. What do I do now?

As soon as we receive the package we will check to see if the item is good condition. If the item is in good condition we will ask you to send payment to reship the package.

What do I do if I receive my package damaged?

We are not responsible for damaged, lost or stolen shipments. Please contact the shipper (UPS or USPS) and make a report. If you feel the items were damaged before shipping please contact info@54.196.1.186.

WEB ORDERS

Can you send me an edition number of my choice?

Sorry we do not take any request for edition numbers desired.

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Can I purchase more than one of the same type of print?

Only one per customer/account allowed.

What forms of payment do you take?

We use Paypal for all web orders.

How do I know if my order went through?

You will receive an email from Mr Brainwash with your order number, and your invoice details. You will also receive an email from paypal with similar details.

Certificates of Authenticity

We are only issuing Certificates of Authenticity for works after Jan 2021. Anything purchased before that date, we will not be back dating with Certificates.